Driver Behavior and Coaching

- Have Your Cake and Eat it Too -

Get all the benefits of driver coaching and avoid the hassle. Our passive driver coaching system reduces unwanted behavior by training the drivers' intuitions and empowering them to coach themselves, while offering an escalation path that keeps managers informed and in control.

In-Cab Alerts

Automatic notifications tell the driver to stop the behavior in real-time.

Self-Coaching

Drivers coach themselves by seeing and acknowledging their events.

Training Courses

Training courses increase safety awareness and improve driving habits.

Escalation to Supervisor

Active intervention by a coach is reserved for the toughest cases.

In-Cab Alerts

Real-time Auto-Coaching

One of the most effective ways to prevent unwanted driving behavior is to notify drivers on the spot when they engage in it.

Bringing these events to the driver’s attention in real-time trains the driver’s intuition, resulting in a massive reduction of unwanted driver behavior.

The In-Cab Alerting Device (iCAD) is designed to provide effecting driver feedback without distracting the drivers or interfering with their duties.

1.4” display for visual feedback

Built-in speaker for audio feedback

Self-Coaching

Drivers Improve with Grace

Even the best drivers generate some unwanted behavior events, and reviewing the activity of a whole fleet to find the incidents that need coaching is tedious and unnecessary.

Drivers are notified when they’ve generated unwanted events and they can see what the nature of the event was, when and where it happened on the map, and most importantly, the video of the event. This lets the driver review and learn from their events without any active involvement from a manager.

Drivers can also dispute events when they believe their action was unavoidable, and if their supervisor agrees with the driver, the event is dismissed.

Drivers can review their events and self-coach by using DriveShield™, an app installed on their phone, or by logging-in to the DriveShield™ web portal in a web browser.

Training Courses

A Soft and Effective Escalation

Although driver behavior should be expected to improve simply with In-Cab Alerts and Self-Coaching, sometimes habits are hard to stop, and a refresher course can provide powerful lessons about the importance of safe driving.

These courses address the negative driving habits that each driver finds most challenging to overcome, and each course does so in an interactive and informative session that highlights facts about road safety that many drivers aren’t aware of.

Coaching Escalation to a Supervisor

Active Intervention if Required

In the rare cases in which a driver’s performance doesn’t improve enough despite In-Cab Alerts, Self-Coaching, and Training Courses, active intervention may be a necessary step.

Active coaching should take place when the severity the behavior is beyond the company’s tolerance and must be brought to the driver’s attention to resolve it once and for all.

Tools for Active Coaching

A driver’s coach has access to powerful analytics and activity data with which to evaluate the driver’s performance and find an effective coaching solution.

See Who Needs Active Coaching

The Coaching Center dashboard shows which drivers require active coaching, which behavior types they need coaching on, and how many events they’ve generated this month, i.e. why coaching is required.

The dashboard is designed to highlight only the information necessary for the coach to act upon so the coach’s involvement remains as minimal and hands-off as possible, yet still effective.

Coaches also receive an executive summary email highlighting the drivers who need active coaching, as well as their training course completion status.

Understand the Driver’s Performance History

The Coaching Center also shows which behaviors needed active coaching in previous months and whether or not the coaching was done, as well as the driver’s training course enrollment and completion status.

Digging Deeper

Driver Scorecard

The Driver Scorecard is the driver’s daily performance score that measures how many unwanted events were generated each day, and subtracts points from the daily score based on the severity of the event.

Even a driver with excellent skills may have a low score simply because one or two behavior-types are happening too frequently. For example, a driver who doesn’t speed, rarely gets distracted, and always signals before changing lanes, may still have a serious problem with keeping a safe speed distance from the vehicle ahead – and may not even realize it until getting the In-Cab Alerts.

The Driver Scorecard shows the coach what this driver’s baseline is, so expectations for improvement can be set realistically.

Events Summary

The Events Summary helps a coach understand the Daily Score by showing how many events of each type a driver has generated for the day. Using this chart, the coach can quickly identify which type of behavior needs attention.

Activity Timeline

The Activity Timeline offers an added level of insight by plotting the driver’s activity on a timeline. The visual timeline displays when the driver was moving or idling, and most importantly, when the driver generated the events throughout the day.

This tool is extremely powerful because it lets the coach see if certain unsafe driving behavior keeps happening at certain times during the day. For example, distracted driving events might cluster towards the beginning of the driver’s shift, indicating that a change in schedule might be a good idea.

Emerging Patterns

The Emerging Patterns module is a set of charts that lets the coach compare how often the driver generated certain events-types during two different periods of time. Using this module, the coach can quickly compare, for example, the past 30 days with the previous 90 days and see if the driver is getting better.

Score Trend Over Time

The Score Over Time chart paints a clear picture of the driver’s history, highlighting improvement and/or decline over the course of a date range, and comparing the pattern to the fleet’s highest, lowest, and average scores. At a glance, the coach sees how the driver’s performance has compared to the rest of the fleet over time.

The Passive Coaching System

- Have Your Cake and Eat it Too -

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